Get the Care You Need During Emergencies

Your MVP Medicare Advantage plan can help during a declared state of disaster or emergency, such as severe weather conditions, medical pandemics, or great security concerns. Examples of officials who can declare a state of disaster or emergency include: 

  • The governor of your state 
  • The U.S. secretary of Health & Human Services 
  • The president of the United States 

However, there are certain special conditions involved during a disaster or emergency. 


How Your Coverage Works During Disasters

Generally, you can get care from out-of-network providers at in-network costs during a disaster. You may also be able to fill prescriptions at out-of-network pharmacies if you can’t use an in-network pharmacy during the disaster. 

 If you must use an out-of-network pharmacy, you’ll generally have to pay the full cost at the time you fill the prescription, rather than your normal share of the cost. You can ask us to reimburse you for our share of the cost. 


How to Request Reimbursements for Your Care During a Disaster 

Claims by Mail 

Download and fill out a copy of either our Medical Reimbursement Form or the CVS Caremark Prescription Reimbursement Claim Form. You can also call our Medicare Customer Service Center at 1-800-665-7924 (TTY: 711) and ask for the form. 

Mail your request for payment, along with any bills or receipts, to us at these addresses: 

Medical Claims 

MVP Health Care 
P.O. Box 2207 
Schenectady, NY 12301 

Prescription Drug Claims 

CVS Caremark 
P.O. Box 52066 
Phoenix, AZ 85072-2066 

Claims by Phone 

You can also call us at 1-800-665-7924 (TTY: 711) to request payment. You must submit your claim to us within one year of the date you received the service, item, or drug. 

Contact Us

Reach out to our Medicare Customer Care Center with questions or to enroll in a Medicare Advantage plan. Call seven days a week, 8 am–8 pm, Eastern time. From April 1–September 30, call Monday-–Friday, 8 am–8 pm. 

Get Medical Reimbursement Forms

Download and fill out a copy of our Medical Reimbursement Form.